Returns & order help

Start with the order you placed.

Find the correct order

Sign in to the purchasing account and open your order history. Select the RBUGR item. Available return, replacement, refund and seller-contact options depend on the order and its terms.

Check eligibility and instructions

Review the return deadline, condition requirements and shipping instructions shown for your order before sending anything back.

If something arrives damaged or incorrect

Keep the packaging and order details, and use the issue-reporting or contact options attached to that order. Photographs and a clear explanation can help the support team understand what happened.

Protect your information

Share an order number or delivery address only through the support options attached to your purchase. Keep payment details out of public messages.